It was a great pleasure doing business with Magnext. We were in an emergency situation due to a backup library tape drive failure and needed immediate replacement drives. We found Magnext thru a search on eBay. Our initial concerns on doing business with a company selling (very expensive) IT equipment for comparably low prices thru eBay where completely wiped out after this transaction. Our calls were answered immediately and we felt that we were talking with knowledgeable customer service representatives. The replacement drives where shipped overnight as requested and arrived well packaged in our office the next morning. The drives worked immediately and we were able to continue our daily backup routine within minutes. The shipment went out even before the credit card could be processed due to a spelling error in the billing address on our end. We will definitely keep Magnext in mind should we need IT equipment in another emergency situation.
We had looked for several weeks to find a part for our tape drive. Even the manufacturer told us that the item was out of production and that we wouldn't be able to find it. Then one lucky web search led us to Magnext - who had the right part, at the right price. I actually called (because I couldn't believe I'd found the right one!) to verify that this was the part we were looking for. I spoke with a very nice member of the service department who reviewed the specs and assured me that we were ordering the right one. He also explained the return policy, in case anything was wrong. Just a few short days after finding Magnext, we had our part, and a happy functioning tape drive! Thanks to everyone at Magnext for such a great team and for having our part in stock!
We have been very satisfied with the service we have received from Magnext. They have proven expertise in custom hardware configuration. They have always quickly responded to any of our issues and have helped our company save money by upgrading our existing equipment.
We are very pleased with the expertise, support and service we receive from Magnext. Their professionalism guarantees us peace of mind that the service or product will be delivered when needed. I would not hesitate to recommend Magnext Ltd to anyone looking for a professional service.